Terms and Conditions
Please read the following terms & conditions to check your agreement before booking your appointment or course.
Privacy policy
By booking with Bébé Nurture Ltd you agree with our privacy policy.
Booking
A booking does not constitute the creation of a contract and Bébé Nurture Ltd reserves the right to decline to process a booking for any reason. If the booking is not able to be fulfilled Bébé Nurture Ltd will promptly refund all monies.
Payment and Deposits
The full cost of consultations booked through the website are taken at the time of booking.
For sleep support packages and home appointments you are asked to make a bank transfer for the full amount 48 hours before our first appointment.
Included in the cost of the sleep package is a £50 deposit.
Late cancellation
Consultations can be rearranged or cancelled 48 hours before the appointment with no fee. If consultants are cancelled with 24- 48 hours notice you will be refunded 50% of your payment. Appointments cancelled at less than 24 hours notice a 25% refund is given.
For sleep packages a refund minus the £50 deposit can be given prior to starting the package. No refund can be given after your initial appointment.
Consultation Cancellation by Bébé Nurture
Bébé Nurture Ltd reserves the right to amend or cancel any services, including times, dates or published prices. Changes to course prices, times and dates will be advised before the consultation start date and any course already paid in full will not be subject to any price increase.
For consultations in the unlikely event of cancellation by Bébé Nurture Ltd, attempts will be made to reschedule. If this is not possible, or if alternative dates cannot be agreed, a refund will be given.
If for any reason an in person appointment cannot take place due to extreme weather or government guidelines, alternative appointments will be offered, for example virtual appointment or rescheduling.
Sleep coaching
Unfortunately Bébé Nurture Ltd is unable to guarantee a specific outcome of the sleep coaching. Bébé Nurture Ltd asks that you make every effort to carry out the sleep plan consistently as mutually agreed at the time of consultation.
The suggestions you will receive regarding managing your child's sleep are techniques aimed at developing and supporting positive attachment and relationships with parents.
Please ensure your child is healthy before commencing sleep changes and if required seek advice from a GP or a suitable health professional. It is the parent’s choice to implement any suggested sleep strategies and parents maintain full responsibility for their and their child’s health throughout.
As every family and child are different no results are guaranteed.
Baby Massage Courses
The running of the baby massage course is subject to a minimum of 4 parents booking onto the course. Unfortunately, if less than 4 parents book onto the course it may be cancelled.
Health
Bébé Nurture Ltd is for well children, if you have concerns that your child is unwell you should seek advice from your GP.
Bébé Nurture Ltd cannot accept responsibility or liability for any loss, damage or injury to any person or property arising out of or resulting from using any of our services.
By booking an appointment you are agreeing for Bébé Nurture Ltd to contact and provide information regarding our consultation to other professionals who are involved in your or your child's care.
Bébé Nurture Ltd may advise that a child is seen by another professional. If parents decide not to follow this advice then Bébé Nurture Ltd reserves the right to pause or discontinue support until that referral has been competed.
Safeguarding
Everyone has an obligation to report any safeguarding concerns to the local authority. This referral will be discussed with you prior to being completed, except in the rare circumstance that informing you of the referral may increase the risk to you or your child. If Bébé Nurture Ltd is contacted by Children's Services regarding a Section 17 or Section 47 investigation information will be shared with them to aid that assessment.
Messaging support
Messaging support is available between 9am and and 7pm. Bébé Nurture Ltd will aim to return your messages within 5 hours. If there is planned unavailability you will be notified of this in advance.
Complaints
Bébé Nurture Ltd strive to provide the best possible service for their clients. However, Bébé Nurture Ltd recognise that sometimes you may feel that your needs have not been met. If you have any concerns or would like to make a complaint please submit this in writing to jenny@bébénurture.com . Complaints will be responded to within seven working days.